Muhammad Aqil Ismail

IT Support Engineer

Well Prestige Sdn. Bhd.

Jan 2026 — Current

Installed, configured, and maintained the company’s IT hardware, software, and network systems to ensure smooth daily operations. Diagnosed and resolved technical issues efficiently, minimising downtime and supporting productivity. Managed user accounts, system access, updates, routine maintenance, and data backups while providing responsive helpdesk support and coordinating with vendors.

Video Editor

Dakwah Digital Network Sdn. Bhd. (BeDaie)

Jul 2024 — Oct 2024

Created and edited engaging video content, including book previews, reviews, educational snippets, promotional videos, and inspirational quotes. Edited religious class videos with subtitles and creative elements, particularly for Tajwid classes, helping drive awareness and sales of the company’s publications.

Assistant Developer

Role Vision Sdn. Bhd.

Dec 2023 — May 2024

Designed, coded, and enhanced the company’s ERP system through testing, debugging, and optimisation. Troubleshot and resolved issues, developed and tested chatbot flows using the company’s proprietary chatbot, and designed a corporate website in Figma.

Intern (Web & Systems)

Sudoers Solutions Sdn. Bhd.

Mar 2023 — Jun 2023

Tested websites with a focus on UI and API functionality, created documentation, and managed quotation documents. Gained hands-on server experience during a client visit, designed bidding website wireframes in Balsamiq, and learned server setup using Debian, MariaDB/PostgreSQL, and Oracle VirtualBox.

Intern (Digital Media & Training)

FH Training Center

Aug 2020 — Sep 2020

Facilitated workshops on Google Suites and Adobe Photoshop. Produced Microsoft Word tutorial videos, banners, and social media posters, strengthening both teaching ability and creative content production skills.