Muhammad Aqil Ismail

Installed, configured, and maintained the company’s IT hardware, software, and network systems to ensure smooth daily operations. Diagnosed and resolved technical issues efficiently, minimising downtime and supporting overall productivity. Managed user accounts, system access, and routine updates while performing regular maintenance and data backups. Provided responsive helpdesk support to employees and coordinated with vendors for equipment servicing and system improvements.

Created and edited engaging video content, including book previews, reviews, educational snippets, promotional videos, and inspirational quotes. Edited religious class videos by adding subtitles and creative elements, particularly for Tajwid classes. Played a key role in driving awareness and sales of the company’s publications through captivating and informative videos that resonated with the audience.

Designed, coded, and enhanced the company’s ERP system, ensuring peak performance and user experience through rigorous testing, debugging, and optimisation. Played a key role in troubleshooting and resolving issues efficiently. Developed and tested chatbot flows using the company’s proprietary chatbot and designed a corporate website using Figma.

Tested websites developed by senior team members, focusing on UI and API functionality. Created documentation and managed quotation documents. Gained hands-on experience with server devices during a client visit to Malaysian Palm Oil Berhad. Designed wireframes for a bidding website using Balsamiq and learned to set up a server from scratch using Debian OS and MariaDB/PostgreSQL in Oracle VirtualBox.

Facilitated workshops on Google Suites and Adobe Photoshop, equipping participants with valuable technical skills. Undertook multimedia tasks, including creating tutorial videos on Microsoft Word, designing banners, and crafting engaging posters for the company’s social media. Enhanced teaching abilities and creative content production skills.